vidaxl customer service

Seller guide. Opening times: 9:00 am - 12:00 pm (CA time) Phone number: 0018888540723. Get in touch with our Customer Service or find the answer in our FAQ. Start exploring our possibilities from today! Sign up for vidaXL partner. I bought my wife an illuminated make up mirror from Vida XL as a Christmas present. Customer Service Procedure. Always got best service. Chat Stel je vraag via onze chat. The product must be completely specified to its intended use (Fit for Purpose). We will support you with the storage and distribution of your products in Europe, Australia and the United States. Mary Kingsleystraat 1 5928 SK Venlo . automatically processing multichannel orders. Company information. Explore our vidaXL services! Do you agree with vidaXL’s 4-star rating? Our customer service agents have all the product information, insight into stock and the status of your order. Return. Already have a vidaXL partner account? Sign-up. When it comes to the quality of our products, we have one fundamental idea. VidaXL Marketplace International B.V. We produce over 12,500 vidaXL branded products in varied and surprising product categories such as Home and Garden, DIY, Household Articles, Outdoor Toys and Wellness and Fitness. Return. vidaXL offers its customers a 30-day cooling off period. I bought two tables on auction. Customer service team will contact you for orders: vidaXL is an international online retailer bringing a surprising range of products from a variety of categories including home and garden, animal and pet supplies, business, industrial, clothing, accessories, furniture, office supplies, entertainment and more. Customer service My account. You can reach us by phone from Monday to Friday. Shipping & delivery. First you will check your e-mail and you immediately see a message from your team lead informing you about some issues we encounter, on one of the Amazon accounts. I have been Vidaxl Customer for quite long time, and I can only say good things, never experience bad customer service. COVID-19. One arrived in wrong color, the other one didn't arrive at all. Customer service My account. Furthermore, our team of translators will supply you with product information in no less than 23 languages. By continuing to use this website you agree to our use of cookies. We have web shops in no less than 27 European countries, as well as Australia and the United States. The dimensions of parcels have been optimized and all products are packaged in such a way that transport damage is kept to a minimum. Reply ... day 9 the other side of that and noting and I really needed this order I won't order from this company again very poor customer service Useful. Payment. * — Select — 1. vidaXL webshop (ordering / … First you will check your e-mail and you immediately see a message from your team lead informing you about some issues we encounter in the escalation queue. Order. Our customer service agents have all the product information, insight into stock and the status of … Non existent customer service I purchased a product from VidaXL and then I received an email from the freight company telling me that the product was damaged. Trying to speak with customer service at Vidalx.com is impossible, as the phone number provided on overstock is never answered. These cookies allow us and third parties to track and collect your internet behavior inside and outside our website. Send an email to webservice@vidaxl.com.au. vidaXL uses cookies to provide you a better user experience and more relevant advertisements. If you have any questions about a product, shipping or payment, our customer service agents are always ready to help you out in your native language. Quality Customer Service. vidaXL Partners portal . Return. vidaXL can offer you the best deal on the most popular products, because we control the complete production, which allows us to keep the costs low. A large part of our range is based on Knock Down packaging, which means the parcels are suitable for delivery by courier services. They are not compliant with customer rights laws. To learn more and to turn off cookies visit our Cookie Policy. I have tried everything. If the customer requests return and refund, follow the Standard Return page. De bedenktijd voor vidaXL producten is 30 dagen, binnen deze bedenktijd mag je je product retourneren. Return. Service will not be directly provided to the end customer. Payment. Delivery and returns are always free. Order. I ordered 2 wicker garden recliners, which both were missing parts. Order. Vida XL pretend that it was sent though GLS. And of course, if something goes wrong (as we are human, after all) we promise to resolve the issue to your satisfaction. vidaXL offers customers good service. Get in touch with our Customer Service or find the answer in our FAQ. Products . vidaXL is a true marketplace, in which you can discover all sorts of things. Refrain from forwarding emails coming from your customers and forwarding vidaXL’s response to your customers, as it will cause a privacy breach of data under the GDPR law. Contact Us. Promotional Products. IT’S OUR PLEASURE TO HELP YOU OUT. vidaXL has a strong online presence and representation on local marketplaces, price comparison websites and other online marketing and sales channels. All services will be provided in the English language. Good feeling vidaXL wants to give customers a good feeling and an extraordinary shopping experience. With all our experience, knowledge and resources, we can help your business with every single activity you can imagine. No problems I will just return them, not so simple. I sent three requests through the Vidaxl website specifically the “return item” from my account, no response. You've already flagged this Reply from vidaXL. We ask you not to use the chat function available on vidaXL Webshops (vidaxl.nl and equivalents) as this is meant for B2C customers and the B2C customer service team will not be able to assist you. Opening times: Monday to Friday from 09:00 - 17:00. We have a lot of experience in advertising on these networks. Order. How do I return my order? By continuing to browse the site, you accept our cookies. Refrain from forwarding emails coming from your customers and forwarding vidaXL’s response to your customers, as it will cause a … Si sigues utilizando esta web sin cambiar tus ajustes de cookies o haces clic en "Aceptar" estarás dando tu consentimiento a esto. They sent back an email through Overstock saying that I exceeded my 30 days so unfortunately I could not return the vidaXL chase lounge chairs. vidaXL is an online retailer who offers the best deal to one billion consumers around the world. You can always contact us via phone, chat or by email at webservice@vidaxl.dk. Reply. Los ajustes de cookies de esta web están configurados para "permitir cookies" y así ofrecerte la mejor experiencia de navegación posible. Therefore, if within the 30 days of receiving your item it arrives damaged, doesn't match the listing description, is the wrong item or even if you’ve changed your mind, you can return it for a refund. I can not stress this enough, DO NOT BUY from Vidaxl. I agree to the . We are now in August and I still haven't gotten my second table. "We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing." We use cookies in order to provide you with a better browsing experience. That makes us your go-to partner for increasing your sales, traffic and brand awareness. Terrible experience. Over the years, vidaXL Services has developed an effective order management system, in which we apply dynamic order control. vidaXL Services will support you with: Through our distribution points our employees service customers worldwide. Should problems occur, they are solved as quickly as possible. Want to know more? Where are you waiting for? Unfortunately the illumination part of the mirror failed recently and after checking the batteries and connections etc (all fine) I contacted the Vida XL to report the fault. Our customer service agents have all the product information, insight into stock and the status of your order. Unfortunately, there is no real customer support or phone number. Shipping & delivery. Share. Je kunt je product retourneren via je account of het herroepingsformulier. Payment. Auction information. Get in touch with our Customer Service or find the answer in our FAQ. You can easily return your product through your account or through the Withdrawal Form. Our customer service department always tries to help in the best way possible - if you are still having issues with your order we would like to hear from you, and help you further. Using special software, we will create graphical impressions of your product. COVID-19. Share. Telephone. Customer service. Terrible experience! Customer Service My account. You can make use of our chat to get an answer. Please direct your email to the correct email address depending on your query as described below. We zijn bereikbaar van … Our customer service is excellent. Request your end customer to … i cannot access my account on the vidaxl website. Confirm Password* visibility. Customer Service. We control the design and packaging of the products. Phone number: 00442038085745. Auction information. Next to this, we offer you various services related to technology, logistics and customer support. Email. You can make use of our chat to get an answer. I would advise and prospective buyer of Inflatable Body boards to avoid this product and the company supplying it vidaXL. You can unsubscribe at any time. Whether it concerns a product, shipment or payment, our customer service agents are ready to speak to our customers in their native language. If you can’t find the answer there, send an email to webservice@vidaxl.com.au. Hej Robert, Så bra att du har god service från oss alla gånger, vi hoppas att det fortsätter så. By continuing to browse the site, you accept our cookies. account_outline ... Get in touch with our Customer Service or find the answer in our FAQ. Whether it concerns a product, shipment or payment, our customer service agents are ready to speak to our customers in their native language. You can make use of our chat to get an answer. I have received nothing. Discount is only valid on vidaXL branded products. vidaXL understands the entire chain, from production to sales. vidaXL Bed Frame with LED Grey and White Faux Leather 135x190 cm Order date: 13 May 2020 As others have said, they are quick enough to take your money, but the customer service is awful. Before sending an email, please pay attention to the following: Chat is only available on https://b2b.vidaxl.com for the following 2 reasons and only if no tracking information is available for the order: Please visit the related pages for more information about the process. In which of the following categories does your answer fits best? Product information. Customer Service My account. Opening times: Monday to Friday from 09:00 am - 17:00 pm (CA time) Telephone. Product information. Always got best service. vidaXL customer service AiBi 1 review. vidaXL Services will help your company grow along within our vidaXL network and benefit from our experience as an online retailer. Due to the size of the boxes, and the current lock down, it is not possible for me to drop these boxes off at a depot. Please check our FAQs to find an answer to your question. Payment. vidaXL Services will help you to develop and package a large product range. Useful. Product information. delivery address is not completed or correct. Do you, as an enterpeneur, have a clear view of which products you’d like to offer, but do not know where to start? What can we improve so it will be (more) likely that you would recommend vidaXL? Unfortunately I lost 400.00 dollars, however, they have lost my business over a lifetime! vidaXL offers customers good service. New Products. check_box_outline_blank. vidaXL helps you to design, develop, promote and sell any product you have in mind. Opening times: 14:00 pm - 17:00 pm. View our Privacy and Cookie statement or opt-out. Auction information. Step 2: Send a request for missing parts to vidaXL CS and include: Order number; SKU with missing parts; Step 3: vidaXL CS will provide you with a part list. I rang the freight company and they said that the box was damaged and the product is missing and that … order never received and no customer service. I sent two further emails to the customer service… > I didn't placed an order yet. I ordered a sunbed. Auction information. Got it! Chat. We safeguard the quality of your products by listening to customers, and continually measuring customer satisfaction based on the reviews that they can leave for every product. We are more than happy to answer your questions and tell you more about vidaXL Services. GLS tracking says that the sunbed was delivered to me. VidaXL has awful,awful, awful customer service! Return We offer a 30 day cooling off period for vidaXL products. One of the panels was badly stained, and the other has a small cut. Your day starts around 08.00/08.30 as a Customer Service Employee for the German market. vidaXL is an international online retailer. Your day starts around 08.00/08.30 as a Customer Service Employee for the Nordic markets. vidaXL selects products that are in demand, purchases them at the source, and is able to safeguard the quality of the products thanks to its local presence. Joe Lovelady (an unhappy customer) Useful. Shipping & delivery. Service will not be directly provided to the end customer. We offer our customers a large and surprising product range through our online shopping platform. The customer service rep's solution is just to perpetually reschedule these pick ups. Terms and Conditions. These cookies allow us and third parties to track and collect your internet behavior inside and outside our website. vidaXL selects products that are in demand, purchases them at the source, and is able to safeguard the quality of the products thanks to its local presence. Chat. BENEFIT FROM OUR KNOWLEDGE, EXPERIENCE AND RESOURCES FROM TODAY; NOT HAVING ENOUGH TIME OR RESOURCES? vidaXL respects your privacy. vidaXL Services is the starting point to improve your business. I am really disappointed with the client service and handling of this errand by vidaXL. Check out what 379 people have written so far, and share your own experience.

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